Returns & Exchanges

At Pioneer Midwest, we want to ensure you have the perfect gear for your next adventure. If you are not completely satisfied with your purchase, you can return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or visit our online portal with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in new, resellable condition.

• 3.
  Ship to Pioneer Midwest

  Affix your shipping label and drop the package off at any authorized carrier location; we recommend using a trackable service for your protection.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the gear, we will process your refund to the original payment method or ship out your requested exchange within 5 business days.