Frequently Asked Questions
Everything you need to know about your gear and orders.
How do I ensure I am ordering the correct ski size?
We use your height, weight, and skill level to hand-pick the best pair from our inventory. If you are unsure, our expert staff provides complimentary flex testing to ensure a perfect match for your profile.
What is your return policy on technical sports equipment?
We offer a 30-day return window for unused items in their original packaging. Please note that custom-mounted skis or heat-molded boots are generally non-returnable due to their personalized nature.
Do you offer shipping for oversized items like skis and poles?
Yes, we ship nationwide using specialized packaging to ensure your gear arrives safely. Shipping rates are calculated at checkout based on the dimensions of the equipment and your location.
Can I have my bindings mounted before my order ships?
Absolutely. During the checkout process, you can provide your boot sole length and preference settings. Our certified technicians will mount and test your bindings before the product leaves our warehouse.
Do you provide equipment tuning and maintenance services?
We offer full-service tuning, including stone grinding, hot waxing, and edge sharpening. You can drop off your gear at our retail location or contact us to arrange a service shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. We also offer financing options through select partners at checkout.